CLIENT SATISFACTION
CONVENIENCE OF OFFICE LOCATION
1.
RETURNED PHONE CALLS
3.
COURTEOUSNESS
5.
LAWYER KEPT CLIENT INFORMED OF THE CASE
7.
AMOUNT OF ATTORNEY FEES
9.
LAWYER SEEMED CONCERNED ABOUT CLIENT AS A PERSON
11.
GETTING THROUGH TO LAWYER BY TELEPHONE
2.
LAWYER EXPLAINED THINGS CLEARLY
4.
STAFF HELPFULNESS
6.
SATISFACTION WITH OUTCOME OR AMOUNT OF SETTLEMENT
8.
LAWYER MET WITH CLIENT WHEN REQUESTED
10.
LAWYER BELIEVED IN MY CASE
12.