CLIENT SATISFACTION

1.

CONVENIENCE OF OFFICE LOCATION

3.

RETURNED PHONE CALLS

5.

COURTEOUSNESS

7.

LAWYER KEPT CLIENT INFORMED OF THE CASE

9.

AMOUNT OF ATTORNEY FEES

11.

LAWYER SEEMED CONCERNED ABOUT CLIENT AS A PERSON

2.

GETTING THROUGH TO LAWYER BY TELEPHONE

4.

LAWYER EXPLAINED THINGS CLEARLY

6.

STAFF HELPFULNESS

8.

SATISFACTION WITH OUTCOME OR AMOUNT OF SETTLEMENT

10.

LAWYER MET WITH CLIENT WHEN REQUESTED

12.

LAWYER BELIEVED IN MY CASE